In most of the cases when you visit various sites for the businesses in Australia, you can see that majority of the sites providing various services and products tend to offer a 24 hour Live Chat or have a Live Support available for their customers for the whole day and night. Anyone can get Live Chat Support for any reason they have in their mind. But it is also obvious that you may or may not get sufficient reply because of the reason that the Virtual Chat Agent may have to ask the company or else he or she may transfer you messages to the company on your behalf.
In most cases, people love to have Live Chat for Website but not all of the services have been consider as the best ones, due to the fact that they offer various different features, and people like to have their chat organized in their preferred way.
Most of the Live Chat Software and Live Chat Online services as described by most of the Live Chat Articles like LiveChatInc and LivePerson offer a wide range of features, like having a ping when the message comes in, the hold on option when you have been queued to the agent and the most important thing that people love is to deliver a transcript after completion of the chat for follow up reasons.
So in that case, people love features that enable them to follow up the chat agent and can get more information that was not available at the time of chat. In most of the cases, when a person gets all the information in a proper way and is pursued in a responsible manner, this will definitely have a positive effect.
So, if you have got to apply a live chat service for your site, you must look for these few features to make sure your customers will feel privileged while contacting your company.